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Details the Session

This program will help you understand that how sales can be made better by offering great service to your customer based on below mentioned points –

  • “Happy Customer is the best Advertisement”!
  • Understanding Service and Basics of Services Marketing.
  • Customer Service: Pre-Sales and Post-Sales.
  • Service is the most important ingredient in Customer Satisfaction.
  • Empathy as a key ingredient of Great Service.
  • The Approach: All Products are Services.

Who should attend

  • Owners / Partner
  • Customer Service Managers / Executives
  • Sales Executives
  • Sales – Support Executives
  • Members of staff like Delivery person, Drivers and others

Key Takeaways

  • Understand Role of Service in developing Business
  • Learn How to – “Give Service and Get Sales”!
  • Develop Focus on ‘Service Revenue’
  • Selling Skills for Service Person
  • Towards Customer Centric Organisation

 

Speaker Details

Dr. Anand Godse

Entrepreneur Transformation Program, deAsra Foundation

Dr. Anand Godse is an expert in the field of Psychology. Supporting entrepreneurs during their journey through soft skills, communication, emotional intelligence, and other areas of self awareness is Dr. Anand’s core expertise. He works with the transformation process for entrepreneurs by working on their personal growth, behavior, professionalism, team building, confidence, entrepreneurial mindset as well as satisfaction and happiness during work. He is also specialized in working with young entrepreneurs and college students during their early phase of entrepreneurship.

Abhay Kardeguddi

CEO, NIVA Growth Consultant

Mr. Abhay Kardeguddi has an Electronics Engineering background with MBA in Marketing and a B.Sc. in Horticulture. He has 30+ years of rich experience in the field of Sales, Marketing and CRM with an excellent track record. As a consultant, he has guided many organizations from diverse fields such as electromagnetic to polymers and plant nursery to software. He plays an advisory role cum faculty at reputed institutes like Symbiosis, PUMBA, Shivaji University. He has conducted 330+ training workshops in India and abroad.

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Good Sales through Great Service

Language of delivery: Hindi & English

4:00 pm - 5:00 am

24 Jun 2022

Zoom Platform

Free

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