Details the Session
This program will help you understand that how sales can be made better by offering great service to your customer based on below mentioned points –
- “Happy Customer is the best Advertisement”!
- Understanding Service and Basics of Services Marketing.
- Customer Service: Pre-Sales and Post-Sales.
- Service is the most important ingredient in Customer Satisfaction.
- Empathy as a key ingredient of Great Service.
- The Approach: All Products are Services.
Who should attend
- Owners / Partner
- Customer Service Managers / Executives
- Sales Executives
- Sales – Support Executives
- Members of staff like Delivery person, Drivers and others
- Understand Role of Service in developing Business
- Learn How to – “Give Service and Get Sales”!
- Develop Focus on ‘Service Revenue’
- Selling Skills for Service Person
- Towards Customer Centric Organisation
Speaker(s) at the Event
CEO, NIVA Growth Consultant
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Good Sales through Great Service
Language of delivery: Hindi & English