Details the Session

This program will help you understand that how sales can be made better by offering great service to your customer based on below mentioned points –

• “Happy Customer is the best Advertisement”!
• Understanding Service and Basics of Services Marketing.
• Customer Service: Pre-Sales and Post-Sales.
• Service is the most important ingredient in Customer Satisfaction.
• Empathy as a key ingredient of Great Service.
• The Approach: All Products are Services.

Who should attend

• Owners / Partner
• Customer Service Managers / Executives
• Sales Executives
• Sales – Support Executives
• Members of staff like Delivery person, Drivers and others

Key Takeaways

• Understand Role of Service in developing Business
• Learn How to – “Give Service and Get Sales”!
• Develop Focus on ‘Service Revenue’
• Selling Skills for Service Person
• Towards Customer Centric Organisation