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Details the Session

This program will help you understand that how sales can be made better by offering great service to your customer based on below mentioned points –

  • “Happy Customer is the best Advertisement”!
  • Understanding Service and Basics of Services Marketing.
  • Customer Service: Pre-Sales and Post-Sales.
  • Service is the most important ingredient in Customer Satisfaction.
  • Empathy as a key ingredient of Great Service.
  • The Approach: All Products are Services.

Who should attend

  • Owners / Partner
  • Customer Service Managers / Executives
  • Sales Executives
  • Sales – Support Executives
  • Members of staff like Delivery person, Drivers and others

Key Takeaways

  • Understand Role of Service in developing Business
  • Learn How to – “Give Service and Get Sales”!
  • Develop Focus on ‘Service Revenue’
  • Selling Skills for Service Person
  • Towards Customer Centric Organisation

 

Speaker(s) at the Event

Abhay Kardeguddi

CEO, NIVA Growth Consultant

Mr. Abhay Kardeguddi is the CEO and Chief Consultant-Trainer at NIVA Growth Consultants, Pune. NIVA works with a vision of “Helping Organisations GROW”. Mr. Abhay has 30+ years of rich experience in the field of Strategy, Sales, Marketing and CRM with an excellent track record. As a consultant, he has guided 250 plus organisations from diverse fields such as electromagnetic to polymers and plant nursery to software. He plays an advisory role cum faculty at reputed institutes like Symbiosis, PUMBA, Shivaji University, TISS – Mumbai and others. He has written 3 books on CRM – Customer relationship Management. He has conducted 400+ Training Workshops in India and abroad.

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Good Sales through Great Service

Language of delivery: Hindi & English

4:00 pm - 5:00 pm

24 Jun 2022

Zoom Platform

Free